Frequently asked questions

Click on the questions below to learn more about AkebiaCares and how Patient Access Specialists can support you.

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What is AkebiaCares?

AkebiaCares provides the personal support you need to help you start and stay on your Akebia medication. Once you're enrolled, an AkebiaCares Patient Access Specialist will be there with information about your insurance benefits, financial coverage options, and support for people with limited income.

Will my insurance cover my Akebia medication?

Once your doctor enrolls you in AkebiaCares, an AkebiaCares Patient Access Specialist will review your healthcare benefits and reach out to you directly to walk you through your options.*†

HIPAA authorization and consent to participate in AkebiaCares are required.

Akebia is entitled to request additional documentation for income attestation and medication drug list. AkebiaCares does not guarantee coverage and/or reimbursement for all patients.

What if I can't afford my Akebia medication?

If you have commercial insurance, our copay program may help you pay less for your medication.‡ Eligible patients can pay as little as $0 per prescription fill. Download a copay card today.

AkebiaCares provides Akebia medication free of charge to patients who meet certain eligibility requirements including:

  • Uninsured or without prescription drug coverage
  • Medicare Part D patients who cannot afford out of pocket costs§

Offer not valid for prescriptions reimbursed in whole or in part, by Medicaid, Medicare, Medigap, VA, DoD, TRICARE, or any other federal or state healthcare programs, including state pharmaceutical assistance programs. Other restrictions apply.

Depending on which indication AURYXIA was prescribed for

How do I get started with AkebiaCares?

To get started on your Akebia medication, your healthcare provider completes an enrollment form and sends it to us. Then, if you have insurance and get approved, a pharmacy will contact you about medication delivery. If you are eligible for additional assistance or if you don't have insurance coverage, a Patient Access Specialist will reach out to go over your options. Learn more about getting started.

What happens once I'm enrolled in AkebiaCares?

Once you're enrolled in AkebiaCares, Patient Access Specialists are here to help you understand your insurance benefits and connect you to affordability support. And, to help you stay on your Akebia medication, order refills using the form on our website. If you have questions about AkebiaCares, you can always call 1‑855‑686‑8601, Monday - Friday, 8AM - 8PM EST.

How do I order refills?

Once you're enrolled in AkebiaCares, you can order refills using the form on our website. Simply enter the information required, press "Submit," and you will get an immediate response letting you know if we can complete your refill order.

You can also call 1‑855‑686‑8601, Monday - Friday, 8AM - 8PM EST to request a refill or speak with a Patient Access Specialist for help getting coverage resources.

What do AkebiaCares Patient Access Specialists do?

Patient Access Specialists are your personal support partners and can help you understand your insurance benefits and connect you to affordability support.

If you need to reach a Patient Access Specialist, you can call 1‑855‑686‑8601, Monday - Friday, 8AM - 8PM EST.